Safety or Quality of Care Concerns

Being a good patient does not mean being a silent one. If you have questions, problems, or unmet needs, please contact the  Coordinator of Patient Affairs at 717-738-6585 or click here.

All members of the general public and any individual have the right to contact the following regulatory and accreditation organizations directly if they have a patient safety or quality of care concern that the hospital has not addressed.

Pennsylvania Department of Health
Division of Acute & Ambulatory Care
Room 532,  Health and Welfare Bldg.
7th & Forester St., Harrisburg, PA 17120
(800) 254-5164

Joint Commission on Accreditation of Healthcare Organizations
1 Renaissance Blvd., Oakbrook Terrace, IL 60181
(630) 732-5000
www.jcaho.org

Quality Insights of Pennsylvania
2601 Marketplace Street, Ste. 320
Harrisburg, PA 17110
(800) 322-1914
www.qipa.org

Behavioral Health Issues:
Lancaster County Mental Health Administrator
150 N. Queen Street, Ste. 300
Lancaster, PA 17603
(717) 299-8021